PLEASE REVIEW OUR TERMS OF USE (THE “TERMS”) BEFORE USING THIS WEBSITE:

By accessing and utilizing this website, you acknowledge and accept these Terms. If you do not agree to these Terms, please do not use this website.

These Terms are accompanied by our “Privacy Policy,” which is incorporated by reference. Your agreement to these Terms also indicates your acceptance of our Privacy Policy.

These Terms regulate your use of this website and our Privacy Policy outlines how Traveldocusa may use the information you provide when registering for and using this website.

  1. OUR PROMISE TO YOU

At Traveldocusa, we are dedicated to providing exceptional customer service with friendly, polite, and helpful service, meeting our commitments to you, such as delivering your passport photo within the specified timeframe.

To achieve this, we have designed this website to be user-friendly and easy to navigate. If you have all the necessary information and complete the required form fields as directed, you should have no issues with processing delays. However, if you do not follow the prompts accurately, processing delays may occur.

We cannot be held responsible for circumstances beyond our control, such as weather disruptions, labor strikes, airport closures, or lost paperwork by courier services such as Federal Express, UPS, DHL, US Postal Service, etc. We strive to use the most reputable courier services available, but even they may encounter occasional issues.

  1. WHEN DOES OUR DELIVERY COMMITMENT COMMENCE

Our delivery commitment to you begins once we have received payment for the services and documentation provided.

  1. DELAYS

During global health crises and pandemics, significant delays may occur that affect our ability to deliver within the specified timeframe. These delays are beyond our control, and we shall not be held liable for them.

  1. OWNERSHIP

This website is owned by Traveldocusa. Your use of this website and any others we own is with our permission and does not transfer ownership or create any ownership rights or interests in the website, content, copyrights, trademarks, or other intellectual property rights owned or displayed on the website.

  1. REFUND POLICY

At Traveldocusat, we take pride in our advanced biometric technology. Our goal is to ensure your satisfaction with your order and our service. As a digital product, we must approach refunds with care.

To address this, we have established two policies:

  1. If our team reviews your photo and finds it unviable, you will receive a credit for the full cost of the photo and have the opportunity to retake the photo.

  2. If your photo is processed digitally by email or through our Print and Ship service, no refunds are available unless the photo is rejected by the relevant authority. In this case, upon receipt of proof of rejection, our team will re-process the photo at no cost and issue a refund.

  3. DISCLAIMER

THIS WEBSITE’S CONTENT AND SERVICES ARE PROVIDED “AS IS.” THE WEBSITE DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE WEBSITE DISCLAIMS ALL LIABILITY FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM OR ARISING FROM:

(A) ERRORS OR OMISSIONS IN THIS WEBSITE’S CONTENT AND SERVICES, INCLUDING BUT NOT LIMITED TO TECHNICAL INACCURACIES AND TYPOGRAPHICAL